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SERVICE

877-627-5844 US | 866-658-9274 Canada

Mark VII Equipment Inc.

USA

5981 Tennyson St

Arvada, Colorado 80003 USA

+1 800.525.8248 toll free

+1 303.423.4910 direct

+1 303.430.0139 fax

 

Canada

623 S Service Rd Unit 1

Grimsby, ON L3M 4E8 Canada

866.658.9274 toll free

289.235.8325 direct

289.235.7950 fax

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COO, Pierre Yves Leclercq is

Raising the Bar for Service

Downtime is the greatest enemy of carwash profitability. That’s the reason durability and excellent service are always high on the list of requirements when carwash owners evaluate new equipment.

Both Mark VII and our parent company, WashTec, recognize the importance of responsive, professional service. In this article, I would like to update you on the initiatives we are implementing to improve further the service we provide to Mark VII customers. It’s one way we’re pursuing our number-one goal—providing maximum customer benefit.

First, our emphasis on service begins with our engineers. As the worldwide leader in carwash technology, we strive to design durable equipment that delivers a clean, dry and shiny car time and time again with maximum uptime. Good design emphasizes simplicity, optimizes performance and minimizes potential problems. Then, our sales team ensures that our customers are selecting the right equipment for their specific requirements.

Service emphasis

With our North American sales team enjoying great success, the need for service support continues to grow. In the past two years, we have increased our North American service team, which currently totals 180 people, by 17 individuals. In the next year, our plans call for us to add 15 more. It is a challenge, as our technicians need to be well versed in both electrical and mechanical systems as well as computer technology. Growing our service team is our first objective.

The second is to improve our service processes. As part of this effort, all our service technicians have received touchscreen laptops with SAP® software, a very robust system that will enable them to manage appointments, collect signatures, access parts inventories and generate reports on site. This represents a major investment and mirrors the direction WashTec has taken worldwide. All our Mark VII technicians were trained on SAP in June, and we will have everything in place to launch this system in January.

Our third and final initiative is training. We now have a fulltime trainer for our service group. This individual has an extensive carwash background and will administer a very ambitious training program designed to help our technicians steadily grow their skill set.

More people, better processes and next-level training. That’s the formula we’re following at Mark VII to ensure our customers receive an ever-improving level of service support.