Service Help Desk
5981 Tennyson St
Arvada, Colorado 80003 USA
+1 800.525.8248 toll free
+1 303.423.4910 direct
+1 303.430.0139 fax
623 S Service Rd Unit 1
Grimsby, ON L3M 4E8 Canada
866.658.9274 toll free
Professional development is interesting for every employee who wants to take on more responsibility and earn more money. Employee training can help your ambitious employees improve their skills and get along well in different situations. But you too can benefit from the measures.
Your staff, who carry out the pre-wash, supervise the main wash, and assist customers on site with questions, must be able to respond quickly in the event of problems. How much better would it be to send them to training courses where they learn how to clean systems and equipment properly, how to do the maintenance and repair work properly, and how to learn the most important things about system technology? You could always rely on someone knowing what to do even in exceptional situations. And if your system should be down for a while, you might not even have to call out the specialist.
Anyone who deals with people at work sooner or later also has to deal with conflicts. It doesn't have to be anything serious, but it can help your employees if you give them a course in complaint management. They are professionally prepared for unpleasant situations and respond objectively and politely without losing their heads or being intimidated. Another possibility is to teach them how to sell actively in a further training course – many people are open to friendly but not exaggerated arguments based on tangible benefits.
Whether you advertise the car wash yourself or pay an employee to do it, there will certainly be things to learn. Courses in marketing and social media marketing make your job easier and show you good new strategies. Social media marketing in particular is in a state of perpetual change, and those who refresh their knowledge here from time to time always keep up to date with the latest trends.
You have an employee who is completely reliable, knowledgeable and can stand in for you when you are not there? Then you should give this person the opportunity to participate in a team leader course. These are usually offered to cater to all industries – so it is not specifically about leading the team at the car wash. Instead, participants learn how to plan and delegate tasks, how to deploy employees according to their skills, and how to motivate them. Conflict management and communication strategies are also part of the course. In this way you give the employee you trust the appropriate tools to assert themselves well and constructively and to keep the team in top shape. This gives you more time for other things.
If you want to give your employees the opportunity to further develop themselves, first consider which skills would be helpful for which position. Then you start the employee training and ensure that your employees can learn the desired skills. If one person stands out, you can turn them into team leaders by sending them to the appropriate course. And you should not lose sight of your own knowledge of the area in which you have set up your own business. There are training courses that you can use to complement your experience.