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SERVICE

877-627-5844 US | 866-658-9274 Canada

Mark VII Equipment Inc.

USA

5981 Tennyson St

Arvada, Colorado 80003 USA

+1 800.525.8248 toll free

+1 303.423.4910 direct

+1 303.430.0139 fax

 

Canada

623 S Service Rd Unit 1

Grimsby, ON L3M 4E8 Canada

866.658.9274 toll free

289.235.8325 direct

289.235.7950 fax

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Service

We make managing a carwash easy.

With your carwash business now thriving, you need to ensure uptime is maximized and the revenue keeps flowing. Our factory-trained field service professionals keep your equipment operating at peak performance and your chemicals calibrated to deliver high quality cleaning results to every customer.

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Advanced Service Plan

  • 3 year plan 
  • Full Coverage Service 
    • Includes travel, labor and parts
    • Includes:   
    • Urgent Service
      • Response to a service call where the carwash is down, and unable to wash any vehicles.
      • Excludes customer correctable calls.
      • Mark VII aims to complete urgent service at the facility within 8 hours of the customer’s call (if during business hours), 7 days a week (excluding holidays).
    • Routine Service
      • Mark VII aims to complete routine service at the facility within 16 hours of the customer’s call (if during business hours), Monday through Friday (excluding holidays).
    • Preventative Maintenance 
      • 6 planned visits per year 
      • Inspection of the following items (if applicable) at a facility
        • Gantry including:
        • Brushes, swivels, nozzles (check and clean), flow control valves, motor and gearboxes, solid couplings, pneumatic systems, rollers and ball bearings, filters, electrical systems, undercarriage, dryers, pumping plant, general maintenance, lubrication, chemical applications, tracks, rails, water softener, air compressor, RO system, reclaim (if above ground system) 
        • Technician will also check wash quality to ensure a Clean, Dry and Shiny car.
  • Response time commitment 
  • Monthly flat fee
  • Some customer responsibilities and Exclusions do apply, please ask your Mark VII Representative for more details.
  • We have several flexible payment plans available. Please speak to your Mark VII Representative to find the one that works for you. Make sure to ask about our discount options as well. 

On-demand Service Plan

  • Repairs
    • Customer will be charged for Labor based on site, parts and travel 
      • Repair time will be an hourly rate 
      • Travel charge will be a flat fee based on distance from service technician base 
  • Preventative Maintenance 
    • Labor, travel consumable and lubricants are included
    • Inspection of the following items (if applicable) at a facility:
      • Gantry including:
      • Brushes, swivels, nozzles (check and clean), flow control valves, motor and gearboxes, solid couplings, pneumatic systems, rollers and ball bearings, filters, electrical systems, undercarriage, dryers, pumping plant, general maintenance, lubrication, chemical applications, tracks, rails, water softener, air compressor, RO system, reclaim (if above ground system)
    • Technician will also check wash quality to insure a Clean, Dry and Shiny car.
    • Preventive Maintenance report provided at the end of the visit
    • Rate: flat fee

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